National Association of Estate Agents Code of Practice
NAEA Code of Practice for International Residential Property Transactions
For the purposes of this code of practice, the term “Agent” refers to
principals, partners and directors and all members of their staff. “Client”
Means the property owner, buyer or developer who has retained the Agent.
“Customer” or “applicant” means any person or entity to whom a property is
marketed.
Principals, partners and directors must ensure that they and all members of
their staff must comply with this Code of Practice as well as with all real
estate agency legislation of any country in which they practice and other
codes of practice issued by any other professional bodies to which they
belong.
The Agent shall not discriminate or deny equal professional services to any
person for reason of race, creed, sex, marital status, disability or country
of national origin.
The Agent shall keep their knowledge of relevant legislation up to date and
shall not bring disrepute to themselves or to the profession.
The Agent shall make honesty and integrity the standard in all their
dealings with clients and customers and give scrupulous attention to detail
in gaining necessary information and preparing property information. This
will include ascertaining the existence or status of planning permission and
completion certificates on all new property and resale property where
applicable.
The Agent shall ensure that all advertising shall meet the standard of
fairness, decency, accuracy and honesty.
The Agent shall maintain the confidentiality of client and customer
information.
The Agent shall ensure that all clients’ and customers’ money must be paid
into a separate clients’ account and must be properly accounted for.
The Agent should be clear in representing the business relationship between
themselves and other involved parties.
The Agent is required to act at all times in the interest of their clients
and applicants. They shall use their best endeavours to avoid conflicts of
interest and to disclose any personal interest.
The Agent must not make any false, misleading or exaggerated claims whether
oral or written regarding the sales price, investment return or rent.
The Agent shall ensure that no property will be offered for sale or for rent
without the client having been given written confirmation of the terms and
fees and shall not be offered through a sub agent without the owner’s
permission.
The Agent will take reasonable measures for ascertaining the ability of a
prospective purchaser to proceed with the transaction.
The Agent must communicate to owners or owners’ appointed representatives
accurate details of all offers received for owners’ properties as soon as
practically possible.
The Agent must recommend to a vendor or prospective purchaser to seek
independent legal advice in order to effect the purchase.
Such recommendation will be given before any legally binding contract is
entered into. If the prospective purchaser asks the Agent for the name of a
person to provide independent legal advice, the Agent, where possible,
should provide a choice of names.
The key-holding Agent should show responsibility and utmost respect for the
security of the property.
